Business and Management
About this Assignment
Effective managers are also proficient communicators, because they know that what they say and how they say it directly impacts their team’s ability to solve problems, resolve conflicts, and make decisions. In this course, you learned how managerial communications impacts both processes and relationships within the organization. For your final assignment, you will develop a managerial communication plan that facilitates effective and efficient internal communications between departmental managers and departmental teams:
Your plan should include policies for oral, written, and non-verbal communications.
Your plan should include procedures for communications involving conflict management and decision making.
Your plan should detail the specific process and tools used to communicate between departments in specific situations.
You should present your communication plan in a formal, written report that includes the policies, procedures, processes, and tools that your organization will use, along with an analysis of why you selected each component. The report should be in APA format, and be between 2500-3000 words in length.
You will support your written communication plan with an oral presentation that gives a high-level overview of our plan’s key elements to stakeholders. This presentation should last no more than 5-10 minutes.
You may want to this start this project by deciding the type of organization or industry you will be writing about. For example, a communication plan for a manufacturing plant, where all employees work in one large building, may be different than the plan at a retail chain that has stores in many different cities or a virtual company, where most employees work from home.
Organizations can become siloed, with each department failing to share information with other departments or individuals in the same organization. Effective managerial communications will take down the walls between departments, opening the flow of information, knowledge, and ideas between divisions. As you develop your plan, think about ways to facilitate communications between groups that normally do not interact with each other.
Think about the different communication tools that organizations have access to today, and how these tools are used. Every company has access to telephones and email, but think about other technologies that allows collaboration across workgroups. Consider both synchronous tools, such as instant messaging, video conferences, or in-person meetings, and asynchronous tools, like SharePoint, discussion threads, or wikis. As you research your plan, consider the tools that make the most sense for your organization and your plan.
In the business setting, it is common for professionals to give a short oral presentation containing high-level details of long written documents to key stakeholders. Since managerial communications are comprised of verbal, nonverbal, written, and visual elements, consider how to incorporate these elements into your oral presentation. At the very least, you will need to submit an oral webcam or audio recording of your presentation. You can also combine elements from your written communication plan into your oral report by creating a narrated presentation, using tools like PowerPoint or Prezi, that let you combine text, sound, images, and movement into one medium.
You may refer to the course material for supporting evidence, but you must also use at least three credible, outside sources and cite them using APA format. Please include a mix of both primary and secondary sources, with at least one source from a scholarly peer-reviewed journal. If you use any Study.com lessons as sources, please also cite them in APA (including the lesson title and instructor’s name).
Primary sources are first-hand accounts such as interviews, advertisements, speeches, company documents, statements, and press releases published by the company in question.
Secondary sources come from peer-reviewed scholarly journals, such as the Journal of Management. You may use like JSTOR, Google Scholar, and Social Science Research Network to find articles from these journals. Secondary sources may also come from reputable websites with .gov, .edu, or .org in the domain. (Wikipedia is not a reputable source, though the sources listed in Wikipedia articles may be acceptable.)
If you’re unsure about how to use APA format to cite your sources, please see the following lessons:
What is APA Format? Definition & Style
How To Format APA Citations
Your essay will be graded on the following rubric:
Category Unacceptable (0-2) Needs Improvement (3-6) Good (7-8) Excellent (9-10) Total Possible Points
Policies, Procedures, Processes, and Tools (x3) Policies, procedures, processes, and tools contradict each other or hinder organizational communications Policies, procedures, processes, and tools are disjointed, or fail to fully consider the spectrum of organizational communications needs Policies, procedures, processes, and tools are logical, enhancing overall organizational communications Policies, procedures, processes, and tools are cohesive, logically supporting each other to promote an effective and efficient organizational communications culture 30
Visual Aids and Supporting Documents (x3) Visual aids and supporting documents are not supplied, or they fail to support the verbal portion of the presentation Visual aids and supporting documents are present and relevant to the verbal portion of the presentation, but they do not help convince the audience that the plan will be effective Visual aids and supporting documents are present and relevant to the verbal portion of the presentation, helping to convince the audience that the plan will be effective Visual aids and supporting documents are present, relevant, and a cohesive part of the overall presentation, creating a professional final product 30
Structure and Organization (x2) Communication plan is missing, unstructured, or unorganized Communication plan lacks clarity or is not well-developed Communication plan is adequately presented, in a logical, structured way Communication plan is well-organized and cohesive, making it easy for organizational members to understand and execute 20
Evidence & Support (x1) No examples are used to support the communication plan; analysis is missing or incorrect Few or weak examples are given to support the communication plan Examples are given to support most points, but not all; plan not fully analyzed or supported All main points are supported with evidence and include original analysis, so that organization members at all levels will understand the plan 10
Mechanics (x1) Incorrect spelling, punctuation, capitalization, and use of standard English grammar hinders understanding Several instances of incorrect spelling, punctuation, capitalization, and usage of standard English grammar Few instances of incorrect spelling, punctuation, capitalization, and usage of standard English grammar No or very few instances of incorrect spelling, punctuation, capitalization, and usage of standard English grammar 10