1.1 Categorise the aims of business communication.
1.2 Evaluate the benefits and limitations of a particular
communication medium in a given situation.
1.3 Explain how relationships between people affect
1.4 Explain different communication models.
2.1 Produce common types of formal business
communications using language appropriate for its
2.2 Produce types of informal business communications
using language appropriate for its purpose.
3.1 Explain how to communicate effectively face to face in
both formal and informal situations.
3.2 Explain how body language and physical appearance
can help or hinder communication.
4.1 Explain how communication barriers caused by the
sender of a message in oral, written or non-verbal form
can be overcome.
4.2 Explain how communication barriers caused by the
receiver of a message can be overcome.
5.1 Assess how computers and other modern
communication technologies help communication within
companies and throughout the modern business world.
5.2 Explain common threats to the security of business data
held on computer.
5.3 Explain how to protect business data against security